Refund Policy

Website Repairs: Full Refund If We Can't Fix It

This covers the flat-priced WordPress and website repairs sold on our pricing page and repair pages, including error fixes, plugin and theme conflict fixes, sites that are down, malware cleanup, and speed fixes. If we can't fix the problem you paid us to fix, we refund the full price.

A repair is complete when the problem described at purchase is resolved and tested. Once it is, the sale is final. A new or unrelated problem that turns up later is a new repair, not a refund of the old one.

If we can't fix it, we'll tell you in writing what we found and refund the payment through Stripe to the card you paid with. Card issuers usually post refunds within 5 to 10 business days.

The AI Visibility Deep Report works the same way: if the report does not run and reach your inbox, you get every dollar back.

Design and Development Projects: No Refunds

Custom websites, redesigns, web applications, online stores, mobile apps, marketing builds, and any other work quoted with a written scope are made-to-order. Because we commit time, tools, and resources to your project as soon as work begins, payments for project work are non-refundable.

Why We Have This Policy

Unlike a physical product that can be returned, a custom website, campaign build, or hour of development work cannot be “un-made.” Once we begin — often within 24 hours of your order — the value has been delivered in the form of our time and expertise.

Deposits and Milestone Payments

Project deposits and milestone payments are non-refundable and are applied toward the work performed. If a project is canceled after work has begun, amounts paid cover the work completed to that point.

If Something Goes Wrong

Your satisfaction matters to us. If you are unhappy with any part of your project, contact us first at info@mesawebdesigners.com. We will work with you in good faith to make it right through revisions and corrections within the agreed scope. We would much rather fix an issue than leave you unhappy.

Chargebacks

If you have a billing concern, please contact us before disputing a charge with your bank or card provider. Initiating a chargeback for services rendered is a violation of these terms, and we reserve the right to respond with documentation of the work delivered.

Other Exceptions

Duplicate or erroneous charges caused by a technical or processing error are always corrected promptly. Any other exception is at our sole discretion and does not create a right to future refunds.

Acknowledgement

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy and to our Terms of Use.