ServiceTitan Job Photo Review & Publishing Workflows

The photo that shows more than the water heater

What the review screen does

• A queue grouped by job

  Photos arrive under the job number the technician entered, newest first, each with a status: needs review, approved, rejected or published.

• Job association

  Where your admin approves read access, the tool confirms the job number and shows the job type and business unit through a lookup. Those details are shown in the tool only, not stored or published. Without it, the reviewer picks the service from a list.

• Crop, blur, choose a cover

  Basic edits in the browser, built as a small custom web application. The original stays untouched in your private repository; the website only ever gets the edited, approved version.

• Captions and alt text

  Short fields with clear guidance: what was done, which service, which neighborhood. No addresses, no customer names.

• Consent on record

  Who agreed, how (work order language, a text reply, a signed form) and when. A photo can't be approved without a consent record for its job.

• Publish and unpublish

  Approved photos go to the website on the next publish, whether into the automated project gallery or a written case study. Unpublishing removes them everywhere.

The sensitive-information checklist

The reviewer sees this list beside every photo. If something can't be cropped out, the photo is rejected.

• House numbers and street signs

  On doors, curbs, mailboxes, garage doors and fences, including reflections and the edges of the frame.

• Faces and people

  Customers, family members and neighbors, and your own staff unless they've agreed to appear.

• License plates and vehicles

  Cars in the driveway or on the street, which can identify a household as easily as an address.

• Documents and screens

  Mail, invoices, permits showing an address, whiteboards, calendars, alarm panels and smart-home screens.

• Personal belongings

  Family photos, children's names on toys or rooms, anything that says more about the household than the work.

The approval workflow

1. 1

   Photos arrive

   From the technician upload app, an office upload, or your existing photo library. An API feed of ServiceTitan attachments is an option only where ServiceTitan has approved that use in writing for your account.

2. 2

   First check

   The reviewer works through the checklist and crops or rejects. Most photos take seconds.

3. 3

   Consent confirmed

   The tool checks the job's consent record. Missing consent puts the photo on hold rather than rejecting it, so the office can ask the customer.

4. 4

   Caption and tag

   Service, job type and neighborhood-level area, plus a caption and alt text.

5. 5

   Approve

   Gallery photos need one approval; case studies can require a second. Completed jobs to case studies.

6. 6

   Optimize and publish

   Metadata stripped, sizes generated, files published, and every step recorded in an audit log.

Roles and permissions

• Technicians

  Upload only. They see their own recent uploads and can't approve or publish anything.

• Reviewers

  Office or marketing staff who crop, caption, approve or reject photos in the queue.

• Publishers

  The owner or a manager who gives final approval on case studies, manages consent records and can unpublish anything.

• An audit log

  Who approved, edited or removed what, and when, for the day a customer calls with a question.

• Credentials kept server-side

  Staff sign in to the tool with their own accounts and never type a ServiceTitan password into it. API credentials stay on the server with the least access needed. How ServiceTitan API access works.

What ServiceTitan handles vs what the tool adds