Workflow automation
ServiceTitan Dispatch & Scheduling Integrations
The dispatch board is the most accurate picture of the day your company has, and only the dispatchers are looking at it. We build the screens and feeds that put the right part of that schedule in front of the warehouse, the install team and the shop floor.
Data moves from ServiceTitan dispatch through Read-only sync to Shop wallboard.
Everyone needs the schedule; one screen has it
At 6:45 a.m. the warehouse lead wants to know which trucks need a condenser and a line set loaded. The install coordinator wants to see which changeouts are confirmed for Thursday and which crews are short a helper. The service manager wants to know whether tomorrow still has room for the no-cool calls that will come in by noon. All of that is on the dispatch board in ServiceTitan, and none of those people are dispatchers.
So they call dispatch, or walk over, or work from a printout that was right at 7 and wrong by 9. A schedule integration reads the same data the board uses and shows each group the slice they need, on the screen they actually look at.
What can be built on schedule and dispatch data
Shop wallboard
A TV in the warehouse or shop showing today's jobs by truck, arrival windows and status, readable from across the room.
Install coordination board
Multi-day installs by crew and date, with equipment and permit status pulled alongside, for the person who keeps installs on track.
Crew and technician day sheets
Each technician's or crew's schedule on a phone-friendly page, limited to what that person needs.
Capacity view
Open capacity by business unit and day, so the service manager and the CSRs see how full tomorrow and next week are without opening the board.
Schedule change alerts
A job moved, a crew reassigned, an install put on hold, sent to the people affected. That overlaps with job status alerts.
Material pull lists
Tomorrow's jobs grouped by truck with the equipment or parts the job calls for, where your team records them consistently in ServiceTitan.
The data underneath
ServiceTitan's API includes a Dispatch family covering appointment assignments, arrival windows, capacity, technician shifts, zones, teams and technician tracking, alongside jobs and appointments in Job Planning & Management. Your admin approves read access to the specific parts a screen needs, and nothing more.
Freshness is the honest constraint. A screen like this is fed by scheduled checks; ServiceTitan's export feeds generally reflect changes after about 15 minutes, with an option to get them sooner that may return duplicates, and individual records can be re-read more often within ServiceTitan's rate limits. A wallboard that's a few minutes behind the board is useful. A screen that has to match the dispatcher to the second is not a good project, and we'll say so.
Every screen shows when it last updated. If the feed fails, the screen says so plainly instead of showing a stale morning as if it were current.
ServiceTitan's dispatch tools vs custom displays
| Need | In ServiceTitan | Custom-built |
|---|---|---|
| Assigning and moving jobs | The dispatch board, used by dispatchers. | Nothing. Custom screens read the schedule; changes are made in ServiceTitan. |
| Customer arrival updates | Dispatch notifications with technician-on-the-way texts, emails and arrival tracking. | Only for a need the native notices don't fit, and never a promise more precise than the data supports. |
| Shop and warehouse view | People log in and look at the board. | A read-only wallboard or pull list for people who don't use ServiceTitan all day. |
| Install and capacity planning | The board and ServiceTitan's reports, depending on your products. | A multi-day view combining schedule, capacity and your own install checklist. |
How a schedule display project runs
- 1
Decide who sees what
The warehouse needs trucks and parts, not customer phone numbers. Each screen is designed around one audience and the least data that serves it.
- 2
Approve read-only access
Your admin approves read scopes for the dispatch and job data involved. Write access to assignments is left out unless there's a specific, agreed reason.
- 3
Set the refresh
Scheduled checks sized to the screen's job: every few minutes for a wallboard, hourly for a capacity view, overnight for next week's install plan.
- 4
Design for the room
Large type and color that reads from twenty feet away on a shop TV; a compact list on a technician's phone.
- 5
Run it beside the board
For a week, the dispatcher compares the new screen to the board at a few set times. Mismatches get explained or fixed before anyone relies on it.
Schedule displays by trade
HVAC
An install board for changeout crews with equipment staged by date, and a shop TV showing service calls by zone during the summer peak.
Plumbing
A capacity view that tells CSRs whether an emergency drain call can still go out today before they promise it.
Roofing
Crew calendars by job site where weather moves days around, with every change visible to the crew lead without a call to the office.
Electrical
Jobs waiting on inspection windows shown separately, so the coordinator sees which days are firm and which depend on the inspector.
What to have ready before we talk
None of this is required for a first call, but each answer makes the scope and the quote sharper.
- Who needs to see the schedule outside dispatch, and on what screen
- Which details each audience needs, and which they shouldn't see
- How fresh each screen has to be to be useful
- Whether your team records equipment or parts on jobs consistently
- Which business units, zones and teams are involved
- Whether you use ServiceTitan's dispatch notifications today
Related ServiceTitan development
Mesa Web Designers is an independent developer. We are not affiliated with, endorsed by, or a partner of ServiceTitan. ServiceTitan is a trademark of its owner. What an integration can do depends on your ServiceTitan products, the permissions your admin grants, and the APIs available to your account.
Start the conversation
Put the schedule where people can see it.
Tell us who keeps calling dispatch to ask what's happening today. We'll design the screen or feed that answers them without anyone picking up the phone.
- Web apps, portals and integrations start from $575, priced by complexity
- The developer who scopes it builds it and answers the phone
- Built for ServiceTitan contractors nationwide
What do you need built?
Pick what fits (pick any)
Rather talk? (480) 525-7582. 0% financing on any project, 25% down. See all pricing
Dispatch & scheduling: questions we hear a lot.
Can a custom app assign or move jobs in ServiceTitan?
The API includes dispatch and appointment resources, and some changes are possible with write permission. We recommend leaving dispatching on the board, where the dispatcher sees the whole picture. Our displays are read-only unless there's a specific, agreed reason otherwise.
How current is a custom wallboard?
Typically a few minutes behind the dispatch board. ServiceTitan's export feeds generally reflect changes after about 15 minutes, and records can be re-read more often within rate limits. Every screen shows when it last updated.
Can we send customers our own arrival-time texts?
ServiceTitan already sends technician-on-the-way texts and emails with arrival tracking through its dispatch notifications, so start there. A custom notice is only worth building for a need those don't fit, and it must never promise more precision than the data has.
Can the shop TV show where each technician is?
Technician tracking data exists in the API, but location is sensitive employee information. We'd show it only to managers who need it, on a signed-in screen, not on a TV in a shared space.
Put the schedule where people can see it.
Tell us who keeps calling dispatch to ask what's happening today. We'll design the screen or feed that answers them without anyone picking up the phone.